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Granite Hills Group

Updated 2026-07-21 · 1,487 reviewed · 180 listed · Scored from 56 Google reviews · How we rank ›

4.0(56) 68 composite score See reviews on Google ✓ Google-verified
Residential Landscape DesignHardscape & Patio DesignPlanting & Garden DesignLandscape Lighting & Irrigation DesignLandscape DesignerCommercial Landscape Design
Granite Hills Group
Services
Residential Landscape Design, Hardscape & Patio Design, Planting & Garden Design
Reviews
56

What recent reviews say

Strong operational performance on commercial properties and larger accounts, with enthusiastic praise for Kyle's responsiveness and crew professionalism from apartment complexes and HOAs. However, a significant minority report missed appointments, incomplete work, and delayed follow-up on irrigation problems, suggesting inconsistent execution across residential and smaller accounts.

Praised for
  • responsive communication
  • professionalism and attention to detail
  • reliable team execution
  • knowledgeable crew
  • efficient work completion
Watch-outs
  • missed appointments and no-shows
  • poor follow-up on equipment issues
  • debris and cleanup concerns
  • low mowing practices damage turf
responsiveskilled-crewattention-to-detailproject-delaysreliable-follow-upmessy-cleanup
Best for: HOAs and apartment complexes seeking reliable grounds maintenance and design consultation.
Think twice if: Residential customers with small yards or one-off projects report frequent no-shows and delayed responses; irrigation follow-up has been documented as incomplete.

Strengths

  • Kyle leads design and account management with consistent responsiveness
  • HOA and commercial track record with documented improvements
  • crews praised for professionalism and cleanliness on larger projects

Worth knowing

  • Kyle is named as primary account lead and praised for responsiveness across commercial accounts
  • Chris Vanover handles communication for HOAs; Roy serves as team lead at Mackintosh on the Lake with emphasis on detail and crew leadership
  • Ben mentioned stepping up to improve mowing team coordination
  • Mike also named in commercial account context
  • Rainbird rain sensor installed but left unpaired; multiple follow-up calls unanswered over 5 days
  • Thanksgiving day holiday work mentioned as example of work ethic
  • Crews work on apartment complexes in Raleigh, HOA properties including Mackintosh on the Lake

What reviews say by service

Hardscape & Patio Design
Hardscape projects claimed on website; reviews do not detail hardscape-specific work or issues.
Planting & Garden Design
Kyle praised for knowledge of local climate plants and design recommendations that enhanced properties; vision execution exceeded expectations for apartment complexes.
Landscape Lighting & Irrigation Design
Rainbird irrigation system installed but rain sensor left unpaired; customer called multiple times over 5 days with no follow-up response, marked as pathetic customer service.
Residential Landscape Design
Mixed: mowing and maintenance highly praised on HOA properties; residential customers report missed appointments, work incomplete, and low-cut mowing damaging fescue.
Commercial Landscape Design
Strong track record: Mackintosh on the Lake HOA board noted significant property improvement, professional crew execution, and holiday work commitment; emergency responsiveness praised.

How it compares

  • Rated 4 against a 4.66 average across the 109 residential landscape design businesses listed here.
  • Has more Google reviews than 83% of the businesses in this directory.

How we scored this

How We Rank
Star rating 47
Review volume 76
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
39
4
3
3
1
2
2
1
11

Common questions

Do you work on holiday schedules?
Yes. Granite Hills crews worked on Thanksgiving to complete leaf cleanup at Mackintosh on the Lake, though this was not expected by the client.
Can you install irrigation systems?
Yes, the business lists irrigation projects as a service and has installed Rainbird systems. However, one customer's rain sensor was left unpaired for days despite multiple follow-up calls.
Do you serve commercial properties?
Yes. Their website lists commercial landscape projects, and they maintain apartment complexes in Raleigh and HOA properties throughout the area.
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Last updated 2026-07-21