Staff quality drives strong praise: Angelo, JB, Thomas, Georgia, and Brandon earn recognition for tracking materials and offering solid advice, keeping projects on schedule. One reviewer used SiteOne for years across branches and calls them an essential supplier. However, newer reviews surface headaches-a staff member's rudeness, phones going unanswered, and past disputes over stone returns and short deliveries. The Cornelius location seems to divide opinions.
Recent shift: Recent reviews (past year) show improved sentiment with named staff earning loyal praise, though one 2-week-old review flags a staff rudeness incident, suggesting inconsistency persists despite overall positive trajectory.
One five-star review supports the business, but detail is too limited to draw broader conclusions. Their website lists artificial turf installation, putting green installation, landscape design, and a current $500 spring savings offer.
East Coast delivers consistent, attentive work from quote through years of aftercare. Reviewers credit named installers (Jeremy, Logan, Tom, Pat) for meticulous execution even on complex sites, and praise fast response to repairs. One old complaint about a sales rep named Matt stands against 13 five-star reviews spanning 14 years.
Homeowners consistently report professional crews who show up on schedule and deliver clean, detailed work over multi-year relationships. Mitch and the team earn praise for responsiveness, adjustments mid-project, and transparent communication about plant care and seasonal timing. A small group note that detail work occasionally lags after long tenure, and the pricing model charges a full month even when weather prevents weekly visits.
Last updated 2026-07-21